This was just bonkers
Hi, you’re in the right place for customer service support.
You can tell us what you need in your own words. How can we help you today?
T i want to talk to a human
We understand your need to speak with a human representative. Would you like me to connect you with a customer service associate?
T Yes, that’s right
Got it.
We can still solve a lot of issues quickly. Please give us a try to see how we can help. If we can’t solve your problem here, we’ll be happy to get you to an associate.
T Connect with a Customer Service Associate
There are a few ways you can get help. You can visit Customer Service Home, or we can connect you to an associate. What would you like to do?
T Chat with an associate now
An associate will join the chat.
A Anmol has joined the chat
A Hello There, Hope you are doing well. My name is Anmol and I’ll be glad to assist you today.
T An Amazon driver parked in the road at my driveway, messaged me asking how to access my address, and then left before I could reply
i don’t understand the problem
it’s just a driveway
there’s no gate or anything
A I’m sorry for the inconvenience cause to you.
T Amazon was here two days ago with no issues
A We certainly did not expect this to happen with our valuable customer.
But please be assured I will put my all efforts to make you happy and satisfied in this case.
Could you please help me with the order Id?
T i’m looking for it
A Yes sure.
T Ordered on January 21, 2025 Order# [REDACTED]
A Thank you for the information.
Please allow me a moment to check this for you.
CENTROPOWER 5-Pack 4K HDMI Cable 6 Foot – 18Gbps High Speed HDR, 2160P, 1080P, Ethernet – @60Hz 2.0 HDMI Cord Black – Audio Return(ARC) Compatible UHD TV, Blu-Ray, Xbox, PS3/4, PC, Apple TV
Is this the item?
T That’s one of the items
A Thank you for confirming.
Please allow me a moment.
T Order # [REDACTED]
that is another number for the same delivery
I don’t know why there’s two numbers
A Thank you for the information.
T It’s very frustrating
A Please allow me a moment.
As I have checked the details and found that your item is delayed in transit and you can expect the item to be delivered within 24 hours
However, as you are our valuable customer and got inconvenience So in this case we will help you with the full refund of the item once its delivered as an apology and you can keep the item as well
Would that be fine?
T hold on
let’s look at this problem again
the driver parked his car at the end of my driveway and said he could not find it
does that sound realistic to you?
A Yes, I can understand your concern
T do you think he will decide to “find” it tomorrow?
A Also I’ll take this as a feedback and will make sure so that this will not happen again with you.
T how do I know the next attempt he isn’t going to do the same thing?
A Please be rest assured
T how do I know the next attempt he isn’t going to do the same thing?
A You can expect the item within 24 hours
Please be rest assured
T how do I know the next attempt he isn’t going to do the same thing?
i have video of him just sitting there
A Within 24 hours
T he said he couldn’t find it which I don’t believe
because he was right there
tell me how you know he won’t do the same thing again tomorrow stop repeating the same thing over and over i want a real answer
A Please do not worry
Please don´t worry team will try to deliver the item as soon as its possible
Please be rest assured
And once your item is delivered reach out to us back and we will help you with the full refund of the item and you.
Would that be fine?
T Stop saying “Please be rest assured” because you’ve done nothing to assure me
A We will issue full refund of the item and you can keep the item for free
As an apology
T that does not help if he refuses to deliver it!
A Please do not worry team will try to deliver the item as soon as its possible
Also I’ll take this as a feedback and will make sure so that this will not happen again with you.
T you are not helping me
A I am sorry for the inconvenience
T please connect me to someone that can help me
A Even if I transfer this chat to my supervisor, they will be having the same resolution, as we all share the same resources.
Do you still want me to transfer?
T i said connect me to someone that can help me. if your supervisor cannot help me, then connect me to someone else
A Do you still want me to transfer?
T transfer me to someone that can actually help me
Anmol has left the chat
N Neha has joined the chat
N Hello Tony,This is Neha. I am one of the available supervisors. Please allow me a moment so that I can check the previous conversation and help you in best possible manner.
Thank you for waiting.
I am sorry to hear that you have not received your order yet.
I can sense your disappointment in this regard,I am so sorry for this experience
T that’s not the point.
it is NOT because it’s late
N That’s definitely not what we want our customers to experience, even I am personally feeling embarrassed due to the driver error we are losing the valuable customer and I know you’ll be so disappointed.
I can understand your concern.
T it is because the driver sat at the end of my driveway and said he could not find it. I NEED A SOLUTION TO COMMUNICATE TO THE DRIVER
NEED A SOLUTION TO COMMUNICATE TO THE DRIVER
NEED A SOLUTION TO COMMUNICATE TO THE DRIVER
N just to confirm, have you face the same issue with any of your previous orders these days?
T Yes.
N Did the carrier mentioned the same thing during the delivery?
T yes
N My apologies that you’ve had this experience. But I request you to keep faith in me as I’m going to do my best to resolve the matter for you.
Please allow me a moment
T it was Amazon both times. And both times other Amazon deliveries were delivered by amazon drivers the days before and after
N Thank you for the information.
Please allow me a moment
I am working on it
Please allow me a moment
Thank you for your patience.
I am sending you a link via email please click on that link ad pin your location once
T ok
N Have you received the Email?
T no
N Please allow me a moment
[REDACTED]
you can use this link to update it
please update it now while we are on chat and confirm once done
T the pin is already in the correct place
it’s pointed at my house
N have you updated the delivery instructions as well?
T I put in the instructions that it’s just a normal driveway directly across from [REDACTED] Road
N Okay
Please allow me a moment
I am working on your issue
Being a supervisor ,I have taken your feedback on this and We will make sure that this will not happen again and carrier should follow all the delivery instructions added in your registered account so the future orders will get delivered at the correct shipping address and you will not face the same issue again in future
In this case I can reschedule the delivery for the order for Jan 24 also I will add the note for the carrier mentioned to deliver the order as early as possible followed by the delivery instructions
Also
In order to compensate for the inconvenience caused,I can issue $30 refund on the card you have used to pay prime
Would that be helpful?
T I need some extra steps to be taken. I want the driver to contact me BEFORE he arrives so that I can go outside and flag him down because evidently he is blind
N Have you added the phone number in your amazon registered account?
T yes
N Thank you
I am working on it
Please allow me a moment
I am working on your issue
I have added the note for the carrier mentioned to contact you before the delivery also I would request you to update the same in your delivery instructions as well
so on each and every delivery the carrier will contact you once they will reach at your address for delivery
T If I don’t answer will they still deliver? What if I miss the call because I’m on a work call?
N No
T i DO NOT want to be contacted on each delivery
just this one with the troubled driver
N Ok
Kindly allow me a moment
T so if they call while i’m on a work call then I can’t get my package? That’s insane. I do not want that
I don’t understand what the problem is
it’s just a normal driveway with two signs on each side that say my address
it even has reflectors and drive way markers
no one can miss this driveway
what did the driver say was the problem?
N I completely understand your concern
T what did the driver say was the problem?
N In this case I will add the note for the carrier
T what did the driver say was the problem?
N I have mentioned the tracking updated as Carrier is unable to gain access to front door to deliver the package.
T that’s what it said? Unable to gain access to front door to deliver the package?
N Yes, thats what the carrier updated for this order
T How can I talk to the driver? Or the driver’s office? So I can tell him how to find me
N In this case I have added the note for the carrier mentioned to call you once the order will be out for the delivery also I mentioned them to strictly follow the delivery instructions
T wait wait wait
N Sure
T you said if I don’t answer the phone they won’t deliver the package and then I told you that won’t work because if i’m in a meeting or on a work call i cannot answer the phone and I asked you to un do that
N where did I mentioned that?
T
#################################
so if they call while i’m on a work call then I can’t get my package? That’s insane. I do not want that I don’t understand what the problem is it’s just a normal driveway with two signs on each side that say my address it even has reflectors and drive way markers no one can miss this driveway what did the driver say was the problem?
###################################
just scroll up to find it in the chat but i copied / pasted it for you
N Tony, have you checked what I have just mentioned above?
T ***so if they call while i’m on a work call then I can’t get my package? That’s insane. I do not want that ***
checked what?
N I mentioned the carrier will follow the delivery instructions and incase you wont answer the call the order will still get delivered
T that’s not what you said. I’m looking right at what you said and that isn’t it
N please dont worry we will surely work on it and take care the order will surely get delivered by tomorrow
T so if i don’t answer the call they will still deliver it?
N Yes
they will
T ok
N Also
Being a Supervisor, I never share any wrong information with our customer and never speculate.
T you’re not perfect so don’t tell me you never make mistakes
N I am sorry if you feel that way.
But I am doing my best to help you with this
T are you saying that you never make mistakes?
N I mentioned I am doing my best to resolve the issue in best way
In order to compensate for the inconvenience caused,I can issue $30 refund on the card you have used to pay prime
Would that be helpful?
I can assure you that such instance does not occur usually. But we take each instance very seriously and try our best to avoid it happening in future.
T You said ” I never share any wrong information” which implies you don’t make mistakes
N we will try to improve our services and will try that this will not happen again
T i don’t care if you think you’re perfect or not that does not help me
NTony, that means I never share any wrong information with any of our amazon customers
I always share the accurate information which I can see on my end
T not even by accident?
N I’m the supervisor and working here with Amazon from very long. You can mark my word as a surety.
T You actually think that because you’re an Amazon supervisor that you are incapable of making mistakes? WHY IS AMAZON SUPPORT SPEAKING TO ME LIKE THIS??? Am I in the Twilight Zone or something?
HUMANS MAKE MISTAKES are you human? Yes? Then you are capable of making mistakes.
N Yes, I’m a human being and I do commit mistakes sometimes but here now I am working and assisting you as supervisor and I am sharing the exact details I am getting on my end regarding this order
Also as you didnt confirm for $30 refund on the card you have used to pay for prime , I am not adding it without your consent as here in amazon we never take any action on customers account without their consent
T I’m glad you can admit that you are human just like everyone else and can make mistakes. This conversation is absurd
N My apologies again for this situation; I sincerely hope you give us another chance to prove the quality of our service.
T sure send me a refund but my main concern is that I get the packages
N I am also a customer at some point and I understand completely After paying extra for any service and when we don’t get that service, it hurts emotionally and financially to everyone, I do respect your hard earn money.
and your precious time as well*
Please be assured, we will take care you that you won’t face the delivery issues with any of your future delivery also your order will surely get delivered by tomorrow
without any further delay
we will surely take care of it
As a one time exception and token of apology I have issued the $30 refund on the card you have used to pay prime.You will receive the refund in 3-5 business days.{Please note that 3-5 days is the time bank take to issue refund in your account}
shall I also send you the confirmation Email?
T Sure
N Please allow me a moment
I have sent you the Email
Could you please check and confirm?
T i have the email
N Great!
I’m again sorry for all the delay and the trouble that you’ve to face due to this issue.
I hope my efforts to help you were to your satisfaction?
T no
N On a personal level, I highly appreciate your patience, cooperation and understanding in this matter.
If there’s something that I missed to mention or to do, or if there’s something else I can do further to help you on this concern, please let me know and I’m more than pleased to assist you further.
T pay closer attention and do not imply that you are beyond human imperfection
goodbye